Shipping Policy

Shipments to the Contiguous 48 US States

We understand that when you make an order, you want your gear as quickly as possible, and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We ship from multiple distribution centers across the US order to have the product shipped directly to you from the closest warehouse if that means you will get the product faster.

Items will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 24 Hours". These products will ship same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.

While we will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock in every location at all times! In some cases, we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.

Some items will be marked "Available - expect 3-5 business days lead time prior to shipment". These items cannot ship same day and require lead time prior to shipment. If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped!

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
Most orders will be shipped UPS, however we do utilize USPS, FedEx, and OnTrac as well.

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

Fast Standard Shipping
  • Delivery typically in one to five business days.
  • Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive on Monday of the following week.
Second Day
  • Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday.
Next Day
  • Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.

Shipping Changes

Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).

Order Cancellation

If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

APO

Orders shipping to an APO address qualify for our Free Shipping promotion and will be fulfilled from our Philadelphia or Las Vegas fulfillment center locations. APO orders will be shipped via USPS Priority Military Mail, please allow an additional 1-5 business days to process your order.

Alaska / Hawaii / U.S. Territories

We do not ship to addresses in Alaska, Hawaii or US Territories.

International Orders

We do not ship to international addresses.

Hazardous Items

Items designated as hazardous (such as paints and chemicals) may only be shipped via ground shipping to the contiguous 48 US states. Hazardous items will be clearly identified during the shopping process.

Tires

We are currently only shipping tires to the contiguous US 48 States.

Oversize Items

Oversize items are currently only being shipped via Ground to the contiguous 48 US states. Oversize items will be clearly identified during the shopping process. Oversized items include: ramps, fairings, motorcycle stands, fenders, street and dirt bike stands, certain full exhaust systems, street and cruiser handle bars, rims, seats, etc.

Delivery Policy

Typically packages will be left at your door and do not require a signature. Sometimes we will ship an item vendor direct and those vendors may require a signature on their shipments. If you absolutely need one way or the other, please contact Customer Service before placing your order.

Backorders

Motor Bike Works.com does not typically take back orders, however items in which a back order or pre-order is available will be clearly identified.

Damaged Goods

If an item arrives visibly damaged, please contact Motor Bike Works customer service immediately. Claims are handled through the shipping carrier, but Motor Bike Works will assist customers with these claims to the best of its ability.

Price Match Policy

How to submit a price match request:
Price match requests can be reviewed over the phone at 469-430-7746, or through Live Chat when available.

Eligibility:
  • Only advertised prices on available merchandise are matched.
  • Competitor must be an authorized U.S. dealer.
  • eBay auctions are not eligible for price match requests.
  • Craigslist advertisements are not eligible for price match requests.
  • Product must be new and in stock in the same model, size, color and year (if applicable)
  • Any applicable shipping and/or handling fees as well as taxes will be included when calculating the price difference.
  • Items priced less than $50 are not eligible to be price matched.
  • Price matched items cannot be combined with other promotions or discount codes.
  • If you have already placed an order with us, we cannot price match it unless the order still has a status of "Order Received."
  • All price match requests are handled at the sole discretion of Motor Bike Works.com

Returns

No Restock Fees

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.
Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.

Refund Policy

  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by Motor Bike Works (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • For wire transfer payments, all refunds will be issued to store credit.
  • You are responsible for all shipping costs associated with getting your order back to our Philadelphia warehouse.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order.
  • See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to Motor Bike Works in Philadelphia.

Return Shipping Options

  • For customers in the contiguous 48 U.S. States, Motor Bike Works provides the option of printing out a pre-paid UPS shipping label for a fee of $7.45. This fee will be deducted from your total refund amount.
  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

Exchanges

  • Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
  • You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise

  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet indoors before heading out on the bike.
  • Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
  • Craigslist, eBay and online forums are excellent resources if you have a used item, you do not want that can no longer be returned to Motor Bike Works.

Apparel and Helmets

  • Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
  • Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
  • Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires

  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool or Chemical that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

Defects

Each manufacturer has its own warranty policy. Motor Bike Works will assist customers with their warranty; however, Motor Bike Works does not provide any direct warranty on any item sold.

Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

You can request a return authorization number (RA#) online at www.Motor Bike Works.com and filling out an RMA form.

Questions / Concerns

If anything is unclear or if your have a special circumstance, give us a shout! We can be reached by phone at 469-430-7746.