We understand that when you make an order, you want your gear as quickly as possible, and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We ship from multiple distribution centers across the US order to have the product shipped directly to you from the closest warehouse if that means you will get the product faster.
Items will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 24 Hours". These products will ship same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.
While we will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock in every location at all times! In some cases, we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.
Some items will be marked "Available - expect 3-5 business days lead time prior to shipment". These items cannot ship same day and require lead time prior to shipment. If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped!
A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
Most orders will be shipped UPS, however we do utilize USPS, FedEx, and OnTrac as well.
Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.
Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Orders shipping to an APO address qualify for our Free Shipping promotion and will be fulfilled from our Philadelphia or Las Vegas fulfillment center locations. APO orders will be shipped via USPS Priority Military Mail, please allow an additional 1-5 business days to process your order.
We do not ship to addresses in Alaska, Hawaii or US Territories.
We do not ship to international addresses.
Items designated as hazardous (such as paints and chemicals) may only be shipped via ground shipping to the contiguous 48 US states. Hazardous items will be clearly identified during the shopping process.
We are currently only shipping tires to the contiguous US 48 States.
Oversize items are currently only being shipped via Ground to the contiguous 48 US states. Oversize items will be clearly identified during the shopping process. Oversized items include: ramps, fairings, motorcycle stands, fenders, street and dirt bike stands, certain full exhaust systems, street and cruiser handle bars, rims, seats, etc.
Typically packages will be left at your door and do not require a signature. Sometimes we will ship an item vendor direct and those vendors may require a signature on their shipments. If you absolutely need one way or the other, please contact Customer Service before placing your order.
Motor Bike Works.com does not typically take back orders, however items in which a back order or pre-order is available will be clearly identified.
If an item arrives visibly damaged, please contact Motor Bike Works customer service immediately. Claims are handled through the shipping carrier, but Motor Bike Works will assist customers with these claims to the best of its ability.
How to submit a price match request:
Price match requests can be reviewed over the phone at 469-430-7746, or through Live Chat when available.
No Restock Fees
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.
Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.
Each manufacturer has its own warranty policy. Motor Bike Works will assist customers with their warranty; however, Motor Bike Works does not provide any direct warranty on any item sold.
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) online at www.Motor Bike Works.com and filling out an RMA form.
If anything is unclear or if your have a special circumstance, give us a shout! We can be reached by phone at 469-430-7746.